CUSTOMER CARE
At Cherith Labs, our relationship with you begins long before you hit "buy" and continues well after your package arrives. We understand that shopping online requires a leap of faith, which is why we prioritise transparency and responsive support. Whether you have a question about a product’s fit, a shipping timeline, or a specific policy, we are here to support you.
For any queries regarding your order, our products, or services, please contacts us using the details provided on this website. We aim to respond to your query within 48 hours (2 working days).
Our goal is to ensure you can shop with the absolute confidence that we have your back every step of the way.
PRIVACY & SAFETY
We collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
When you place an order, make a payment, or contact us, we may collect personal information such as your name, email address, phone number, delivery address, and order details. This data is necessary to process orders, manage customer enquiries, and communicate with you about your purchase.
Payments are processed securely through Wix Payments and our authorised POS provider. We do not store or have access to your full card or payment details, as all payment information is handled directly by these third-party payment processors in accordance with their security and data protection obligations.
Your personal data is stored securely and retained only for as long as necessary to fulfil its purpose or to comply with legal, tax, and accounting requirements.
Under data protection law, you have the right to access, correct, or request deletion of your personal data. At Cherith Labs, your privacy is important to us. For any questions on how your data is handled, contact us.
By using this website, you agree to this Privacy & Safety Policy.
WHOLESALE INQUIRIES
If you’re a retailer interested in stocking our products, we would love to hear from you. We offer a curated range of handmade baked goods, made with high-quality ingredients.
Wholesale/bulk orders are available for cafés, shops, offices, restaurants, and other retailers looking to offer something thoughtful and well-crafted. Minimum order quantities, pricing, and lead times vary depending on the product.
To enquire about wholesale opportunities, please contact us via our email and include details about the product(s), and quantity sought after.
We’ll be in touch to discuss availability and next steps.
PAYMENT METHODS
- Credit / Debit Cards
- Contactless/In person
- Cash (Pop-ups only)
- Offline Payments